20th Privacy Policy — User Data Protection
Your privacy is our priority. This document transparently explains how 20th collects, uses, and protects your personal information when you use our platform.
Last updated: January 2026
1. Information We Collect
When you register and use the 20th platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected includes:
- Account Information: Your full name, phone number, email address, date of birth, and username registered when you created your account.
- Identity Verification Information: A copy of your identity card or passport submitted for age and identity verification purposes.
- Payment Information: Transaction details in Malaysian Ringgit (MYR), including deposit methods, amounts, and withdrawal records. We do not store your full bank card number.
- Device & Browser Information: IP address, browser type, operating system, and other technical data automatically collected for security and diagnostic purposes.
- Usage Data: Pages visited, games played, session duration, and interaction patterns within the platform.
- Cookies: Cookie data to maintain login sessions, language preferences, and personalised user experiences.
2. How We Use Your Information
All information collected by 20th is used for legitimate purposes directly related to the operation of the platform. We do not sell or rent your personal information to any third party for marketing purposes. The primary uses of your information are as follows:
- Verifying user identity and fulfilling legal requirements related to age verification.
- Processing deposits and withdrawals in MYR via your chosen local payment methods.
- Providing responsive customer support and resolving any enquiries or complaints.
- Detecting and preventing fraudulent activity, money laundering, or unauthorised access to the platform.
- Improving user experience based on usage patterns and feedback.
- Sending important notifications related to your account, security, or changes to platform policies.
- Complying with legal obligations and regulations applicable in Malaysia.
We will not use your information for any other purpose without obtaining your consent first.
3. Cookies & Tracking
The 20th platform uses cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session and keeping your account secure. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify technical issues and improve system performance.
- Preference Cookies: Storing user preferences such as language settings and display options to ensure a more personalised experience on every visit.
You can manage cookie settings through your browser. However, disabling essential cookies may affect certain features on the 20th platform.
4. Data Storage & Security
20th takes data protection seriously. All personal information is stored on secure servers with multiple layers of protection.
Key security measures we have in place include:
- SSL encryption for all data traffic between user devices and our servers.
- Passwords are stored in encrypted form using a secure hashing algorithm.
- Continuous system monitoring to detect suspicious activity.
- Internal access controls ensure that only authorised staff can access user data.
- Two-factor authentication for internal systems that process sensitive information.
User data is retained for as long as necessary to fulfil the purpose for which it was collected and to meet legal obligations. Once the retention period expires, data will be securely deleted.
5. Information Sharing & User Rights
20th does not share users' personal information with third parties for marketing purposes. However, in the following limited circumstances, information may be shared:
- Payment Service Providers: Required transaction information is shared with local payment providers such as FPX processors and TNG eWallet to process your MYR deposits and withdrawals.
- Legal Authorities: Where required by Malaysian law or a court order, we may be obligated to disclose certain information to the relevant authorities.
- Technical Partners: Technical service providers who help operate the platform may have limited access to data for operational purposes only.
User Rights Over Personal Data
As a 20th user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to any applicable legal obligations.
- Right to Object: You may object to the processing of your data for certain non-mandatory purposes.
To exercise any of the rights above, please contact the 20th support team by email at: [email protected]. We will process your request within a reasonable timeframe.
6. Policy Updates & How to Contact Us
20th reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be published on this page with the latest update date.
Continued use of the 20th platform after any policy update is published will be considered acceptance of the revised policy. It is the user's responsibility to review this page periodically.
For any enquiries, concerns, or requests relating to your privacy and personal data, please contact us at:
- Email: [email protected]
- FAQ: Visit our FAQ page
- Response Time: Within 3 working days
Still Have Questions About Your Privacy?
The 20th team is here to help you understand your data rights and the protections we have in place. Contact us or check the FAQ for quick answers.