Responsible Gaming with 20th
At 20th, we believe that great entertainment starts with self-awareness. This page provides guidance, self-control tools, and support resources to help keep your gaming experience safe, healthy, and enjoyable.
Play smart. Set your limits. Keep it balanced.
20th's Commitment to Safe Gaming
20th is fully committed to providing a safe, fair, and responsible gaming environment for all users in Malaysia. We understand that while the majority of our users enjoy gaming purely as entertainment, there are individuals who may struggle to keep their playing habits in check.
Our responsible gaming policy is built on the principle that online entertainment should always remain enjoyable and must never become a burden on users' daily lives, finances, or personal relationships. To that end, 20th provides a range of tools and support resources to help users make informed decisions while playing.
We encourage all users to play mindfully, set personal limits, and reach out to our support team whenever they need assistance or further guidance.
Recognise the Signs of Risky Behaviour
Self-awareness is the first step toward responsible gaming. The following signs may indicate that your gaming habits need immediate attention:
- Consistently playing longer than originally planned.
- Borrowing money or selling personal assets to fund gaming.
- Neglecting work, family, or social responsibilities due to gaming.
- Feeling restless, irritable, or uncomfortable when not playing.
- Trying to win back lost money by continuing to play (chasing losses).
- Concealing gaming habits from family members or close friends.
- Feeling that gaming is the only way to solve financial problems.
- Using money set aside for daily necessities to play.
If you recognise yourself in any of the signs above, 20th encourages you to make use of the available self-control tools or seek professional help without delay.
Set Limits — Take Control of Your Experience
Set a daily, weekly, or monthly deposit limit that you are comfortable with. By putting a deposit limit in place, you can keep your entertainment spending within control and ensure it never exceeds what you can genuinely afford.
Set a daily time limit for your gaming sessions. Taking regular breaks is not only good for your mental wellbeing — it also helps you make clearer, more rational decisions while playing.
If you feel the need to step away from the platform for a while, you can reach out to the 20th support team to request a break period. During this time, access to your account will be fully restricted.
For those who need a longer break, the self-exclusion option allows you to block access to your 20th account for a set period. Contact our support team and we will process your request promptly.
Treat money spent on gaming as an entertainment cost, not an investment. Set a monthly entertainment budget in MYR (RM) and stick to it strictly. Never play with money needed for daily living expenses.
Review your game history and transactions regularly through your 20th account. Keeping an eye on your spending patterns is the simplest way to catch any shifts in your playing behaviour before they develop into a more serious problem.
Minor Protection
The 20th platform is strictly for users aged 18 and above. We take the protection of minors very seriously and have the following measures in place:
- Age verification is mandatory during the new account registration process.
- Identity document verification may be requested at any time to confirm a user's age eligibility.
- Accounts suspected of being owned or accessed by minors will be suspended immediately pending investigation.
- We encourage parents and guardians to use parental control software on shared devices to prevent children from accessing online gambling platforms.
If you become aware that someone under the age of 18 is using the 20th platform, please contact our support team immediately so that prompt action can be taken.
Life Balance & When to Seek Help
Online gaming should be a small part of a balanced life — not a substitute for social interaction, productive work, or healthy hobbies. 20th encourages all users to ensure that time spent playing never takes precedence over personal, family, and professional commitments.
A few tips for maintaining a healthy balance:
- Set specific gaming hours and stick to those time limits without exception.
- Only play when you are in a stable emotional state — avoid gaming when you are stressed, upset, or angry.
- Take regular breaks from all forms of online gaming — including a full week or month away if needed.
- Keep up with social activities and offline hobbies as a healthy counterbalance.
Seek Professional Help
If you or someone you know is struggling with gaming habits, professional help is available in Malaysia. There are non-governmental organisations and counselling services that specialise in problem gambling. Reaching out for help is a sign of courage, not weakness.
For more information or to use the self-control tools provided by 20th, please reach out to our support team at: [email protected]. You can also refer to the FAQ for more information on how to use the self-control features available on our platform.
We're Here for You
Responsible gaming is not just a choice — it is the best way to enjoy long-term entertainment. Contact us, or check the FAQ to learn more about 20th's self-control tools.